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Rahul Dhingra
Rahul Dhingra ✓
Last Reply: 1 day ago

Why do they ask you to turn off Find My Mobile when giving the phone for repair?

I have always wondered about this. If Find My Mobile is meant to help locate your phone when it gets lost, then why are users asked to turn it off before giving a Samsung Galaxy Z Fold8 Ultra for repair?
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3 Replies
Anushka Sharma
Anushka Sharma
1 day ago

The technician needs to access different parts of the phone during the repair, so having the security feature active can interfere with the process.


Anushka Sharma
Anushka Sharma
1 day ago
It is basically for smoother repair and testing. They don't want the device to remain locked by security features.
Samiya Khan
Samiya Khan
1 day ago
Haha, I had the same question. It is mainly about making the repair and testing process easier without security restrictions getting in the way.
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